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Anne’s innovative work using NLP and EI techniques really helps to address fundamentals in the change process.  In my opinion Anne’s work helps home to unlock potential in people which they not have been aware of and that can help to strengthen their creative energies in powerful ways.

Anne has for years been disseminating to hundreds of FMs inspirational training on customer service and, uniquely, has been demonstrating how NLP can provide a powerful new take on FM customer service excellence. This is evidenced by consistently excellent scores and outstanding comments in our delegate evaluation forms, and  by unsolicited approaches from our clients for further in-house training courses in this subject asking for Anne by name and by her reputation.

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