As an independent consultant and trainer since 2003, Anne has worked with large blue-chip companies and public sector bodies and some of the major FM training organisations and service providers specialising in FM change management, customer service excellence and collaborative working within supply chains.
Her consultancy offering ranges from facilitating and participating in strategy workshops to transforming front-line services. Experienced in managing both hard and soft services she writes specifications, runs procurement projects and assists with contracts and performance management systems. For in house clients she can trouble-shoot failing contracts, re-design operational delivery models and deliver bespoke FM training to address competence gaps.
She also offers short term focused interim support to selected clients requiring change management or emergency cover.
She was one of the original seven students to achieve the Master’s Degree in Facilities and Environmental Management at University College London in 1993 and the first (and, for a long time, the only!) BIFM Fellow to achieve the BIFM Qual, now CBIFM, in 2001. In 2007 she was voted one of the most influential women in FM according to FM World, where she is a long-standing member of the magazine’s editorial advisory board. A founder member of BIFM’s Women in FM group, with Lucy Jeynes and Marilyn Standley, Anne has supported the group at events and as a mentor on the WiFM scheme. She is well-known as a conference speaker and event contributor and in 2010 wrote the BIFM Good Practice Guide to Customer Care, the definitive text on the subject.
In the video below Anne gives her views on the changing face of facilities management: